Shipping Policy

At Bouquet Boutique Flowers ("trading as Bouquet Boutique"), every bouquet is individually handcrafted to order using fresh, seasonal flowers. We take great care to prepare, package and deliver every order with the highest possible standard of quality.

By placing an order through our website, you confirm that you have read, understood and agreed to this Shipping Policy.

Delivery Areas

We currently offer:

• Local delivery throughout Manchester, Salford and surrounding areas.
• Nationwide delivery across mainland England on selected products.

If you are unsure whether we deliver to your postcode, please contact us before placing your order.

We reserve the right to refuse delivery to locations outside our delivery areas.

Delivery Options

Same-Day Delivery

Available between 12:00 am and 9:00 pm.

Orders must be placed at least 5 hours before your preferred delivery time.

Same-day delivery is subject to availability.

Next-Day Delivery

Available between 10:00 am and 9:00 pm.

Orders must be placed before 21:00 pm on the previous day.

Orders placed after the cut-off time will be processed for the next available delivery date.

Delivery Times

Any delivery times or delivery windows selected during checkout are estimates only.

While Bouquet Boutique Flowers ("trading as Bouquet Boutique") will make every reasonable effort to deliver within the requested timeframe, delivery times cannot be guaranteed due to circumstances beyond our reasonable control, including traffic, weather conditions, road closures, vehicle issues, courier delays, public holidays or periods of exceptionally high demand.

Delays do not automatically entitle the customer to a refund or compensation.

Delivery Attempts

Bouquet Boutique Flowers ("trading as Bouquet Boutique") and our delivery partners operate a one delivery attempt only policy.

Customers are responsible for ensuring that:

• the recipient is available to receive the order;
• the delivery address is correct and complete;
• a valid telephone number has been provided;
• any required access information has been supplied.

Our courier or delivery driver may attempt to contact the recipient before or upon arrival.

Where reasonably possible, the courier or delivery driver may wait for up to 7 minutes at the delivery address.

If delivery cannot be completed because:

• the recipient is unavailable;
• the recipient does not answer telephone calls or messages;
• the telephone number provided is incorrect or unavailable;
• the delivery address is incorrect, incomplete or inaccessible;
• access to the property cannot be obtained;
• entry to the building is refused;
• incorrect delivery information has been provided by the customer;

the delivery will be considered unsuccessful.

In these circumstances:

• no second delivery attempt will be made;
• no replacement bouquet will be prepared;
• no refund, compensation or credit will be provided.

The order will be considered fulfilled and completed.

Customer Responsibility

Customers are solely responsible for providing accurate:

• recipient name;
• delivery address;
• postcode;
• telephone number;
• delivery instructions.

Bouquet Boutique Flowers ("trading as Bouquet Boutique") accepts no responsibility for unsuccessful deliveries resulting from inaccurate, incomplete or incorrect information provided by the customer.

Collection (Click & Collect)

Collection Address

Northill Apartments

65 Furness Quay

Salford

M50 3DP

United Kingdom

Same-Day Collection

Available 10:00 am – 9:00 pm.

Orders must be placed at least 5 hours before collection.

Next-Day Collection

Available 10:00 am – 9:00 pm.

Orders must be placed before 21:00 pm on the previous day.

Customers who expect to arrive later than their selected collection time must notify us at least 10–15 minutes before the scheduled collection time.

If the customer:

• fails to collect the order during the agreed collection period;
• fails to notify us in advance of a delay;
• does not collect the order on the agreed date;

the order will be considered fulfilled.

Due to the perishable nature of fresh flowers:

• no refund will be issued;
• no replacement bouquet will be prepared;
• no complimentary remake will be provided.

Fresh Flowers

Fresh flowers are natural, seasonal and perishable products.

Minor natural variations in flower variety, bloom size, stem length, colour, shape and overall appearance are normal and should be expected.

These natural variations do not affect the quality of the bouquet and are not considered defects.

Peak Seasons

During busy periods including Valentine's Day, Mother's Day, Christmas and other seasonal occasions, delivery times may be longer than usual.

Specific delivery times cannot be guaranteed during these periods.

Force Majeure

Bouquet Boutique Flowers ("trading as Bouquet Boutique") shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to severe weather, flooding, road closures, accidents, strikes, government restrictions, public emergencies, courier disruption, power failures or any other unforeseen circumstances.

Contact Us

If you have any questions regarding delivery before placing your order, please contact us.

Email: info@bouquet-boutique.co.uk

WhatsApp: Available via our website.

Instagram: @bouquet_boutique_uk

Acceptance of this Policy

By placing an order with Bouquet Boutique Flowers ("trading as Bouquet Boutique"), you acknowledge that you have read, understood and accepted this Shipping Policy.

This Shipping Policy should be read together with our Terms of Service, Return & Refund Policy and Privacy Policy.