Privacy Policy

This website is operated by Bouquet Boutique Flowers , trading as Bouquet Boutique  ("Bouquet Boutique Flowers", "we", "our" or "us").

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Recipient information
• Payment details (processed securely by our payment providers)
• Order history
• IP address
• Device and browser information
• Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your personal information to:

• process and fulfil your orders;
• arrange delivery or collection;
• communicate with you regarding your order;
• respond to enquiries and customer support requests;
• verify transactions and help prevent fraud;
• improve our website, products and services;
• comply with legal and regulatory obligations.

We only process your personal information where we have a lawful basis to do so.

Payments

We do not store or have access to your full payment card details.

All payments are securely processed through trusted third-party payment providers.

Your payment information is handled in accordance with the privacy and security policies of those providers.

Delivery Information

To complete your order, we may share necessary delivery information with our delivery personnel or trusted delivery partners.

This may include:

• recipient name;
• delivery address;
• telephone number;
• delivery instructions where applicable.

Only the information necessary to complete your delivery will be shared.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you information about new collections, promotions, seasonal products and special offers.

You may unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may also be used to remember your preferences, improve website functionality and measure website performance.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information only where necessary with trusted service providers, including:

• payment providers;
• delivery partners;
• website hosting providers;
• analytics providers;
• marketing service providers;
• legal or regulatory authorities where required by law.

These third parties are required to protect your information and process it only for legitimate business purposes.

Data Retention

We retain your personal information only for as long as necessary to:

• fulfil your order;
• comply with legal, tax and accounting obligations;
• resolve disputes;
• enforce our legal agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

Your Rights

Under applicable UK data protection laws, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your personal information where applicable;
• request restriction of processing;
• object to certain types of processing;
• request transfer of your personal information where applicable;
• withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The updated version will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Bouquet Boutique Flowers
Trading as Bouquet Boutique 

Email: info@bouquet-boutique.co.uk

Acceptance of this Privacy Policy

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Return & Refund Policy.

By accessing our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and processing of your personal information as described above.