Refund policy

Bouquet Boutique Flowers

All our bouquets are carefully handcrafted and individually prepared for each order to ensure the highest level of freshness and quality. As our products are perishable and uniquely customized, we are unable to accept returns or provide refunds once an order has been completed.

In the rare event that your bouquet arrives damaged, compromised in quality, or differs significantly from what was ordered, please contact us within 24 hours of delivery. We kindly request that you provide clear photos of the issue so our team can assess the situation promptly and offer an appropriate resolution.

Our goal is to ensure that every customer receives flowers that meet our standards of excellence. We appreciate your understanding and cooperation, as each bouquet is thoughtfully designed, prepared with care, and delivered with attention to detail.

When Refunds Are Available

• Damaged or missing flowers

• Incorrect order delivered

How to Request a Refund

• Contact us within 24 hours of delivery via email or WhatsApp

• Provide your order number and photos if possible

• Our team will review and process your refund or replacement

  
  

  Exceptions

• No refunds for change of mind

• Flowers are perishable; once delivered, we cannot accept returns